Exchange Policy

Last Updated: October 10, 2026

At GlowRoom.pk, we want you to be happy with your purchase. If you receive a damaged, faulty, or wrong product, please contact us. We will review your issue and help you with the next steps.

Please read our Exchange Policy below.

1. When Can You Request an Exchange?

You can contact us if:

  • You receive a damaged product.

  • You receive a faulty product.

  • You receive a product different from what you ordered.

We do not offer exchanges for change of mind or personal choice.

2. How to Request an Exchange or Refund

If you receive a damaged, faulty, or wrong product, please follow these steps:

  1. Contact us through WhatsApp or email.

  2. Share your order number and explain the problem.

  3. Send clear pictures or a video showing the issue, if possible.

  4. Wait for our reply and instructions before sending the product back.

Please contact us within [Add the number of days allowed to report an issue] days of receiving your order.

3. Product Condition

Please keep the product, its original box, packaging, and included parts.

Do not throw away the packaging until you have checked your order.

We will review your request before approving an exchange or refund.

4. Exchange or Refund

If you receive a damaged, faulty, or incorrect product, you can contact us to request an exchange or refund.

We will review the issue and inform you of the available solution.

Refunds and exchanges are subject to review and applicable consumer protection laws.

5. Delivery Charges

Customers are responsible for exchange delivery charges.

Please contact us before sending any product back so we can guide you on the process.

6. Products Not Covered

Products damaged by misuse, accidents, or incorrect handling by the customer may not qualify for an exchange or refund, unless required by applicable law.

7. Contact Us

If you have any questions about our Exchange Policy, please contact us.

Store Name: GlowRoom.pk

Email: glowroompakistan@gmail.com

Phone / WhatsApp: +92 349 7732140

Country: Pakistan

Thank you for shopping with GlowRoom.pk. We appreciate your trust in our store.

GlowRoom.pk — Make Your Space Glow!