Refund Policy

Last Updated: October 10, 2026

At GlowRoom.pk, we want you to have a good shopping experience. If you receive a damaged, faulty, or incorrect product, please contact us. We will review your request and help you with the next steps.

1. When Can You Request a Refund?

You can request a refund if:

  • You receive a damaged product.

  • You receive a faulty product.

  • You receive a product different from what you ordered.

We will check your request before making a decision.

2. How to Request a Refund

If you receive a damaged, faulty, or incorrect product, please follow these steps:

  1. Contact us through WhatsApp or email.

  2. Share your order number and explain the problem.

  3. Send clear pictures or a video showing the issue.

  4. Wait for our reply and instructions before sending the product back.

You must report the issue within 2 days of receiving your order.

3. Product Check

We may ask for pictures, videos, or the return of the product to check the issue.

Please keep the product, its original box, packaging, and all included parts until your request has been reviewed.

4. Refund Approval

After reviewing your request, we will let you know if your refund is approved.

If your refund is approved, we will arrange the refund and share the next steps with you.

All refund requests are handled according to this policy and applicable consumer protection laws.

5. Refund Method

Approved refunds will be sent through bank transfer.

Please provide the correct bank details when requested so we can process your refund.

The time needed to receive your refund may depend on the bank and payment process.

6. Return Delivery Charges

Customers are responsible for return delivery charges.

Please contact us before sending a product back so we can guide you through the process.

Your rights under applicable consumer protection laws will still apply.

7. Change of Mind

We do not offer refunds for change of mind or personal choice.

This does not affect your rights if a product is damaged, faulty, incorrect, or otherwise covered by applicable law.

8. Contact Us

If you have any questions about our Refund Policy, please contact us.

Store Name: GlowRoom.pk

Email: glowroompakistan@gmail.com

Phone / WhatsApp: +92 349 7732140

Country: Pakistan

Thank you for shopping with GlowRoom.pk. We appreciate your trust in our store.

GlowRoom.pk — Make Your Space Glow!